An e-learning program that uses short animated video clips and structured active exercises to allow working individuals to acquire the skills necessary to give others behavioral feedback.

The ability to give effective behavioral feedback is a core interpersonal competency needed for personal professional development and the coaching of direct reports. Few training programs exist which break this competency down into a series of manageable component skills. Everyone seems to assume that this competency just comes naturally with the movement up the career ladder to the "manager" level.

When professional professional programs do address feedback, they usually present it as a simple skill, which individuals can acquire through reading or attendance at a largely lecture based program. Few of these programs deliver more to individuals more than facts (know that) about giving behavioral feedback. As a result, feedback behavior back-on-the-job seldom changes as a result of attendance at such programs.

Giving behavioral feedback under all conditions, including ones involving stress between the two interacting individuals, is a complex competency that integrates 5 component skills. This program breaks giving behavioral feedback down into these 5 skills. It guides individuals through the steps needed to acquire each one. It concludes with a number of practice scenarios that integrate these component skills into a single competency.

The program uses short animated video clips to:

1. show e-learners models of effective and ineffective feedback behaviors,
   
   
2. set problem cases and short scenarios to which participants respond in order to develop their personal skills in the component behaviors.

This e-learning program dives into more depth about what it takes for you to be an effective interviewer. After completing it, you will understand:

• what interviewing is,
• what interviewing is not,
• the various business, commercial, journalistic, and investigative contexts in which interviewing is used,
• the 15 component skills used by interviewers;
• which of the 15 competent skills are used in which interviewing contexts,
• and the nature of each of the 15 component skills.

These "know that" introduction is followed by 10 "know how" e-learning sessions. Each one focuses on one of the ten component skills that are used in all interviewing situations. These ten units all use short video clips to model skilled and unskilled versions of the skills. Video clips are also used to provide learning game questions and skill development drills.

The Making Decisions work book provides you with insight into how you behave when you make decisions by yourself and with others. After you have completed the workbook, you will have insight into your own behavior patterns, the patterns of others, and the way you interact with them in the following five behavior areas.

1. The criteria you use to make a decision when you make a decision by yourself,
2. The standards you follow when working with others to make a decision,
3. The way in which you deal with differences of opinions when making decisions with others,
4. What you do after a decision has been made in a group,
5. The way you behave personally after a decision has been finalized.

1. The way you initiate contact and communicate with others,
2. The kind and level of energy you bring to your interactions with others,
3. How you express your ideas, emotions, interests, and feelings to others,
4. How you interact with others when in group situations,
5. The number of people with whom you maintain contact and stay involved.